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Thread: [DETAILED] ALT+TAB during Loading Screen causes Black Screen.

  1. #1
    Beta Player Baronet Musiicy's Avatar
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    Exclamation [DETAILED] ALT+TAB during Loading Screen causes Black Screen.



    Description of the bug:

    Alt-tabbing during the game's loading screen causes the game to crash and turn into a black/grey screen.

    It is then impossible to come back into the game without restarting it.




    Requirements:

    The game has to run in FULLSCREEN mode.

    Alt-tabbing in BORDERLESS WINDOW and WINDOWED modes doesn't seem to cause the crash.



    How to reproduce the bug:

    1. Tag for any kind of queue (works even with Training game modes and Shooting Range.)

    2. Pick a champion and wait for the Champion Selection screen to transition to the Game loading screen.

    3. Use the ALT+TAB key combination when you reach this screen:



    4. At this point, alt-tabbing back into the game should leave you with a black screen. Waiting doesn't solve the problem.

    5. (The ambient sound effect of the loading screen seems to carry over.)



    How to fix the bug:

    1. Use the CTRL+ALT+DEL key combination to open the Windows Task Manager
    (tested on Windows 7, x64)


    2. Kill the Paladins.exe process in the "Process" tab.

    3. Restart the Paladins Launcher and log back into your game account.

    4. Wait for the game to have FULLY RE-LOADED.
    DON'T ALT+TAB AGAIN UNTIL YOU LEAVE THE LOADING SCREEN.

    (If you don't do that, you won't be able to solve Step 5, and will have to start again from Step 1.)

    5. (If your bindings have been reset, just go into the in-game OPTIONS menu, then leave it.)



    How to avoid the bug:

    Don't ALT+TAB during the loading screen.

    OR

    Run the game in BORDERLESS WINDOW or WINDOWED mode in Options -> Video.


    Last edited by Musiicy; 04-16-2018 at 04:11 AM.

  2. #2
    Beta Player Baronet Musiicy's Avatar
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    Up for visibility, hoping that others experiencing such issue might find help here.

    Submitted support ticket. Have to send them DXDiag and stuff

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    Beta Player Recruit
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    hey, buddy, how did u make this pic? i mean when i'm trying to print screen in paladins i get only black screen on the picture! And when i use lightshot after print screen i can allocate only black screen like yours after alt tabbing.

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    Beta Player Baron
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    Quote Originally Posted by Rommath View Post
    hey, buddy, how did u make this pic? i mean when i'm trying to print screen in paladins i get only black screen on the picture! And when i use lightshot after print screen i can allocate only black screen like yours after alt tabbing.
    Press F12 after installing Paladins from Steam to save a screen shot!
    ''No snowflake ever falls in the wrong place''



    HOW TO BALANCE
    >>>SKYE<<<
    WELL THOUGHT IDEAS

  5. #5
    Beta Player Baronet Musiicy's Avatar
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    Quote Originally Posted by Rommath View Post
    hey, buddy, how did u make this pic? i mean when i'm trying to print screen in paladins i get only black screen on the picture! And when i use lightshot after print screen i can allocate only black screen like yours after alt tabbing.
    Just as TheLionLegend stated, if you're on the Steam version and have the Steam Overlay activated (it is by default) press F12 and that will take a screenshot.

    You can then recover that screenshot in the following folder:
    C:\Program Files (x86)\Steam\userdata\63883650\760\remote\444090

  6. #6
    Beta Player Baronet Musiicy's Avatar
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    BUMP.

    We could use some feedback from Hi-Rez here, I understand that you don't fix stuff by snapping fingers,
    but this one is really MUST IMPORTANT.

    After 2 months, I still meet disconnected players, ALMOST EVERY GAME. Not an exaggeration here, that's the ratio.
    Sometimes they log back in, sometimes they don't. Anyhow, this sucks and upon constantly asking them (through /w when in the ennemy team) in most cases they had the bug described above.


    TALK TO US HI-REZ.
    Really, I believe you can.

    Btw, edited original post to add the fact that running Borderless Window prevents the bug from happening.

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    Beta Player Marquess
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    I get a grey screen and sometimes can't even open task manager. Have to log out.
    Remove unnecessary invisible walls and add a hazard indicator in hud, like with Grumpy Bomb, for invisible death floors.

    Why would you move when waiting for Out of Combat healing

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    Banned Baron Schroif's Avatar
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    Both this bug and white textures at the start of the match bug are still present and no one seems to give a damn.

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    Beta Player Recruit EBOLAHERE's Avatar
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    that happens me a lot to me, i noticed that you can alt tab once you have chosen your champion and then alt tab back to the game only when you hear the champion spawn. (this issue is only happening on FULL SCREEN mode and its annoying) this is worse when you're playing ranked. lets hope they're working on a solution because i had a worse PC before and this never happened to me back then. i wonder if has something to do with dx11. not sure.

  10. #10
    Forum Moderator Prince stesc5's Avatar
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    Happens on dx9 as well.
    Workaround: dont alt+tab in loading screen.
    *Disclaimer: I am a volunteer moderator. I work on best judgement and do not speak on behalf of Hi-Rez Studios.*

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