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Thread: VIP rewards not gained?

  1. #11

    Regarding the VIP DLC

    So I recently bought the vip pack and was really hyped up to buy some skins. My region is Pakistan so from the steam store, I got it on only 7.50 USD. As seen in the picture below:
    https://imgur.com/a/LOzEJ
    Yet, I am unable to access the vip pack and the price has increased to 15 dollars which may be its original price. Yet even if i have installed the dlc, its still not working as seen:
    https://www.youtube.com/watch?v=ESoLFrqbJnA
    I would really request a professionals help. I have tried restarting the steam app and logging out but its still not working. I cannot buy it again let alone in-game. Can I please get some help? Or possibly a refund?

  2. #12
    Member Recruit
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    Problems with VIP pack

    Hello, can someone help me, i bought VIP pack in steam, not from the game, and now i cant activate the pack, pack in my library active ... all fine, but i have no him in game =\

  3. #13
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    Same problem , i bought VIP pack, but i have no him in game

  4. #14
    Same here someone can help us?

  5. #15
    Member Count Neravarine's Avatar
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    Try making a ticket as well in account support page, you should get answer far quicker then here.
    Want to participate in creating the lore:
    Unofficial Lore Project
    Skye: Unofficial Lore Should I do another basic character lore ?

  6. #16
    Quote Originally Posted by Neravarine View Post
    Try making a ticket as well in account support page, you should get answer far quicker then here.
    Can i get a link for that? Any instructions would also help.

  7. #17
    Quote Originally Posted by Neravarine View Post
    Try making a ticket as well in account support page, you should get answer far quicker then here.
    As you had said, I did go to the support page and made a ticked for myself. However, I couldn't find anything of use there and instead was given a automatic message with nothing to help me:
    The following answers might help you immediately.
    Answer Link: Removing Your Account
    Answer Link: SMITE Xbox Founder's Pack & Account Transfer FAQ
    Answer Link: I would like a Refund
    This was the answer. I could not get a refund and I see no help in removing my account. Can I please get some help for this?

  8. #18
    It seems that anything bought from the steam store page does not work in-game. I have checked other threads and confirmed this. Due to it being DLC's too, we cannot get a refund from the store page. It may seem that the store transactions do not apply in-game and should be done in-game(I presume). Please can someone from the support team assist on the matter?

  9. #19
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    Hey , support can you do your fcking work ? Why i need to pay money for nothing ? (Probably i'll be banned for this) but w\e can you do somethink

  10. #20

    Didn't Receive VIP Pack that buy via Steam Wallet

    So i just buy VIP Pack via Steam Wallet, and when i gotta check on my paladins account, nothing i got, its just like nothing happen, instead i hope get notifications and the Pack in game, but it doesn't.. Pls Hi Rez fix this


    Transaction ID: 2452641121638228771
    Payment Method: Steam Wallet
    Purchased: Jan 13, 2018 @ 7:02pm
    Paladins® - VIP Pack - Rp 99 933
    Subtotal Rp 99 933
    Total Rp 99 933
    Last edited by Labrad0rite; 01-13-2018 at 07:32 AM.

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