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Thread: Troubleshooting Patching and Installation Issues

  1. #121
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    If you have "Paladins is out of date and waiting on a new version", try to
    stop and then start this service


  2. #122
    My game won’t update to the newest patch in fact I’m still stuck with the dragons call event and I can play the Dark tides event or play as Dredge. Please help. I play on Xbox

  3. #123
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    Quote Originally Posted by Boss18212 View Post
    My game won’t update to the newest patch in fact I’m still stuck with the dragons call event and I can play the Dark tides event or play as Dredge. Please help. I play on Xbox
    X-Box and Switch haven't gotten 1.6 yet. I believe that's happening Wednesday or Thursday this week, barring a delay.

  4. #124
    Thank you for your help

  5. #125
    I do not have the HiRezGamesDiagAndSupport.exe program. I have already uninstalled and installed the game, pls help

  6. #126
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    Install paladins pc

    Quote Originally Posted by HiRezStew View Post
    I receive a “Waiting for Download” message

    This means that another Hi-Rez game (such as SMITE or Tribes: Ascend) is currently installing or updating. You can check this by clicking the gear shift in the bottom left and clicking the “Troubleshoot” button. All games are listed in the Installed Games section towards the bottom.

    I am receiving a “Version Mismatch” message

    This message means that one of your games is not on the correct version. Close your launcher and relaunch as administrator. If an update does not occur after doing this and logging back in, click the gear shift in the bottom left of the launcher > click the “Troubleshoot” button > click the “Check for Updates” button.

    I am receiving a “Failed to Start Authenticate and Update Service” message


    This message can appear in several forms, but there are a few key things to do for any Update Service error.

    First, make sure you are running the launcher as administrator by right clicking your shortcut and selecting “Run as Administrator.” If that does not resolve your issue, check to make sure the update service is actually started.

    To check if the Update Service is running, do a Windows search for ‘services’ and then look for the service called “Hi-Rez Studios Authenticate and Update Service.” If the status of this service is not “Started” right click the service and select “Start.” If for any reason you are unable to start the service, reboot your PC and try again.

    It is also possible to simply not have the service installed. If that is the case, you will need to run InstallHirezService.exe from your redist folder of your installation directory.

    My “PLAY” button now says “FIX” and pressing it does not do anything

    When this occurs, it is best to follow the steps in the section above regarding the update service.

    I receive a message saying that I am missing pre-reqs or a specific file

    This issue can most often be resolved by re-running prerequisites. To do this, click the gear shift in the bottom left of the launcher then press the “Troubleshoot” button. Next, click the “Re-run Prerequisites” button at the bottom.

    If that does not fix the issue, repeat the process but press the “Validate/Repair” button instead.

    I am experiencing a different issue from above or the above steps did not fix my problem


    In the event that the above steps do not work or you are experiencing an unrelated problem, the best thing to do would be to download and run the following repair tool. After downloading the tool, it is best to right-click on the executable and choose RUN AS ADMINISTRATOR.

    http://cds.q6u4m8x5.hwcdn.net/Instal...RepairTool.exe
    Hello
    I wanted to know why there is no installation medium for the (window10), add the one that was previously

  7. #127
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    Hello, so I'm having an issue with the game finding the steam install location, I know what the issue is, the path is set to ...\steamapps\common/paladins, but every time I try to change it to be ...\steamapps\common\paladins and close the window it resets to the wrong slash. Is there a button somewhere I'm missing to change this setting?

  8. #128
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    mctsinterface.dll missing???

    Everytime i try to open paladins its says its not finding mctsinterface.dll from the paladins folder or whatever. What can i do? do i have to download it?

  9. #129
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    Installation of Hirez Update Software has started.
    Please wait a few seconds.
    Detecting prereqs...
    "C:\Program Files (x86)\Hi-Rez Studios"
    ERROR 1: Sorry we could not stop your service and do this update.
    Press any key to continue . . .


    Please tell me what I can do here?

  10. #130
    launcher error "Internal error failed to start network engine" I press "OK" and take next error .NET Framework. I already reinstall and game and launcher and Framework and nothing WTF Hi-rez ?

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