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XNA4
11-28-2016, 06:15 PM
i used both codes and no luck its happend with me before with smite on ps4 when i put the code it say
"The Prepaid Card code you entered is incorrect or is no longer valid"

Medjed123
11-28-2016, 06:58 PM
i'm having this same issue can anyone help?

Kururisama
11-28-2016, 07:07 PM
Are you trying to redeem an Alpha invite code on the PSN store or a promotional code within the game?

If your Alpha code isn't working, I'd try to contact Hi-Rez support about that. Or someone will hopefully notice this post and contact you via forum message.

If you are attempting to redeem a promotional code within the console Alpha client, I don't think that feature is working at this time.

Medjed123
11-28-2016, 07:21 PM
Are you trying to redeem an Alpha invite code on the PSN store or a promotional code within the game?

If your Alpha code isn't working, I'd try to contact Hi-Rez support about that. Or someone will hopefully notice this post and contact you via forum message.

If you are attempting to redeem a promotional code within the console Alpha client, I don't think that feature is working at this time.

I got 2 Alpha codes about an hour ago they don't work i already tried contacting Hi-Rez

Kururisama
11-28-2016, 07:27 PM
I got 2 Alpha codes about an hour ago they don't work i already tried contacting Hi-Rez

I hope they resolve this issue soon. We could use more testers to keep things active throughout the day. ;)

XNA4
11-28-2016, 08:05 PM
Alpha invite code

ssgamer87
11-28-2016, 08:51 PM
yes. more active players would be good. got to play only 1 match within the last 48 hours.

xasb
11-28-2016, 10:50 PM
Same issue here, cannot redeem the code.

TlGER
11-29-2016, 12:07 AM
Same issue! both redeem codes arent working

Medjed123
11-29-2016, 12:10 AM
hellllp :(

HiRezPhoenix
11-29-2016, 04:16 PM
Have you guys tried w/o dashes in the code? This has been an issue with PS4 before.

-Phil W

Medjed123
11-29-2016, 04:29 PM
Have you guys tried w/o dashes in the code? This has been an issue with PS4 before.

-Phil W
yes, i've done it with and without the dash :/

HiRezPhoenix
11-29-2016, 04:30 PM
Okay. I'll check this out too. Thanks for the info, and I'll update as soon as I know anything

Jonsu
11-29-2016, 04:31 PM
Same here, cannot redeem the code

Medjed123
11-29-2016, 04:32 PM
thank you :D

HiRezPhoenix
11-29-2016, 04:36 PM
Oh hey, what region are you in? NA or EU? Gonna check something

Medjed123
11-29-2016, 04:41 PM
Oh hey, what region are you in? NA or EU? Gonna check something

i'm in NA :eek:

QuantumVenom
11-29-2016, 05:01 PM
i'm in NA :eek:

Same, I am in NA and have tried everything. I contacted HIREZ support but have had no response. Im really bummed about this considering I promised my followers I would be playing today, please fix this issue! I know you guysa re trying though! Keep up the good work:]

TlGER
11-29-2016, 11:39 PM
Same problem as well but im EU here .. nothing is working for me as well .. tried 2 codes.. nadaa

HiRezPhoenix
11-30-2016, 01:09 PM
This should be getting rectified.

XNA4
11-30-2016, 01:40 PM
i used both psn accounts NA and Eu didn't work

Medjed123
11-30-2016, 03:34 PM
This should be getting rectified.

i sure hope so :(

TlGER
12-01-2016, 08:14 AM
this is taking forever to be fixed! come on HiRez!

HiRezPhoenix
12-01-2016, 11:35 AM
this is taking forever to be fixed! come on HiRez!

We can rush it and possibly make it worse, or we can take our time and make sure to fix it right. Personally? I prefer the latter.

Quick2ShootU2
12-01-2016, 06:16 PM
I'm with you on the latter, we are just anxious. Looking forward to updates.

QuantumVenom
12-01-2016, 08:31 PM
We can rush it and possibly make it worse, or we can take our time and make sure to fix it right. Personally? I prefer the latter.

I have a semi-solution. Some codes are just not right, but if you can find someone on twitter with a code from an opposite region you have around a 80% chance of it working, you can tehn try their code they can try yours it might work, my friend told me he did it! Good luck all hope to see you in the realm! Thank you HIREZ for this amazing game;) If you find this usefull please tell me! Good luck again!

TlGER
12-02-2016, 01:19 AM
You are rite Quantum, the codes arent working at all because they are wrong .. im getting the code is invalid .. so for sure its wrong .. im ready to exchange my code with anyone :)

Quick2ShootU2
12-02-2016, 07:43 AM
You are rite Quantum, the codes arent working at all because they are wrong .. im getting the code is invalid .. so for sure its wrong .. im ready to exchange my code with anyone :)

I'm at work right now but I'm interested to see if this works. I'm in the NA, on Xbox 1.

TehNull
12-02-2016, 10:10 AM
same here on ps4, but i get a different message. mine is "the code you entered may not be correct or may no longer be valid. please check your entry"

HiRezPhoenix
12-02-2016, 12:27 PM
Yeah, if you have a bad code, it's just likely the wrong region. I'd recommend what Quantum said if you're super-itching to play and find someone to swap with.

Quick2ShootU2
12-02-2016, 02:10 PM
Yeah, if you have a bad code, it's just likely the wrong region. I'd recommend what Quantum said if you're super-itching to play and find someone to swap with.

Do you mind if we start a thread to test this theory?

HiRezPhoenix
12-02-2016, 02:25 PM
It's a free forum =) Knock yourself out.

QuantumVenom
12-03-2016, 10:11 AM
How do you make a fourm?

Quick2ShootU2
12-06-2016, 02:57 PM
Yeah, if you have a bad code, it's just likely the wrong region. I'd recommend what Quantum said if you're super-itching to play and find someone to swap with.

Any word on the new codes?

HiRezPhoenix
12-07-2016, 01:10 PM
No word on my end. Sorry :(

XNA4
12-08-2016, 10:09 AM
i just make a new psn UK Account and the code works fine

Conicalcoffee
12-08-2016, 06:33 PM
Lots of people are having this issue and nobodies fixing it why?

Quick2ShootU2
12-08-2016, 06:37 PM
I was finally able to download and play today. I am on Xbox one, I changed my region from NA to UK, the code worked. I downloaded then switched region back to NA and tried to play. At 1st it said that my version was different and would not let me play. An hour later I got email from HiRez, with same code for Alpha, then I was able to play. Not sure if it was region change or the fixed the old codes.

WackFiend
12-09-2016, 11:00 AM
@ToddAlanHarris on Twitter was saying "a few thousand more keys" for the PS4 are being sent out today. Will these codes be the correct ones? What should those of us who received improper codes do? Downloading on another region or finding someone else to swap codes with is hardly a solution. When this issue happened with Xbox One redemption, a sticky post was created and updated within three hours. While someone has at least replied to this topic, a little more communication on the issues would be appreciated.

I understand that there are a number of variables that go into sending and replacing codes, and I imagine Sony plays some part in that, but all of the members concerns could be alleviated if we just had some idea of what was going on and when we could expect an update.

EDIT: Look at that. A couple of hours later and there's a sticky thread with information on how you get a proper PS4 alpha key: http://forums.paladins.com/showthread.php?22569-Resolution-Bad-PS4-Keys