View Full Version : Hi-Rez Studios Authenticate and Update Service will not start on this machine

10-07-2016, 11:25 PM
Dear guys,

I had problem with my game,
When I login to game, it said

I click fix then run diagnostic, the result is

My PC user is admin user, I tried to turn off Hirez Service and restart service as below

It didnot work.
Finally, I reinstalled game but nothing changed.

Can someone help me with my problem.
Thank you!

10-08-2016, 01:11 AM
HI TranquillitY

are you using steam?

uninstall the Hirez-Service first then( make sure all is deleted)
go to your local drive>Program files x86 > steam >steamapps>common> paladins > binaries > redist> InstallHirezService.

10-08-2016, 07:43 AM
No, i don't use steam.
When I click Paladins icon a window pops up saying Steam try to do something on my PC, I click Yes, then things happens as above.

10-08-2016, 02:35 PM
It sounds like you're running the steam launcher without steam. Go to your directory and make sure you're launching 'HiRezLauncherUI' and not 'SteamLauncherUI'.