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View Full Version : How the fk you get that barik skin ?



xMasinAx
09-19-2016, 11:49 AM
i won 5 games with him have score 6w/1l in last seven games and yes i played on steam.someone please answer me.

BDra
09-19-2016, 12:33 PM
Contact support for account problems and missing items: http://hi-rez.custhelp.com/app/ask_pc/p/22

Halgir
09-19-2016, 12:39 PM
Why do we need to contact anything?? It's not our fail, it hi-rez fail. They need to fix that and contact us with excuses.

HiRezJmos
09-19-2016, 02:36 PM
Hi xMasinAx, what is your in-game player name?

Vyviel
09-19-2016, 05:43 PM
Same issue I have more than 5 wins and still no skin. Vyviel is IGN

http://imgur.com/a/HoStH

DontClickMe
09-19-2016, 06:02 PM
Got this from HiRez this morning:

Hello LeaverBust3r,

We have experienced some server issues recently that were beyond our control but these issues should now be resolved. We apologize for any inconvenience that this may have caused. You may use the web site linked below to check on current and past server status.

https://hirezstudios.statuspage.io/

Please follow the steps below to attempt to resolve your launcher issues.

1. Please try exiting out of the patcher and make sure you are launching the shortcut as an administrator. To do this, right click the shortcut and select the 'Run as Admin' option. If you are running the game client via STEAM, exit out of STEAM. Then right click your STEAM icon to and select the 'Run as administrator' option.

2. Manually restart the Hi-Rez service by going to the Windows start menu and search for services.msc. Find the Hi-Rez service and start the service if it is stopped. Right click the service, click properties, and make sure the startup type is set to Automatic.

3. Run the following patcher repair tool: http://hirez.http.internapcdn.net/hirez/HiPatch/PatcherRepairTool.exe

If none of these actions correct your issue, please provide us with the following information to help troubleshoot your issue.

1. Screenshots of any errors.

2. DXDIAG report -- Select "Start | Run" from the Windows start menu and run "dxdiag". This should load the DirectX Diagnostic Tool. Then choose "Save All Information", save the file to a location on your harddrive and then attach that with your reply.

3. Patcher Logs: You can generate a .zip file with these logs by opening the 'Hi-Rez Diagnostics and Support' shortcut on your desktop, and clicking the button that says 'Create Support Case'. In the lower right corner, you will see a button called 'Create log file zip'. Click this and it will generate a .zip archive on your desktop. Please attach this with your reply so that we can assist you with this issue.

4. msinfo32 report:
1) Go to Start -> Run.
2) Type in "msinfo32" and press OK
3) In the System Information dialogue select "File" and then "Save"
4) Give the file a basic name and keep the .NFO extension. Save it somewhere such as your desktop and send it to us in your next reply.

Best regards,
HiRezSwagner
Hi-Rez Studios Customer Support

Seriously, this isn't our fault so the USERS should NOT have to do any of this. It's YOUR fault, not ours. And no, none of your steps worked. I still don't have the skin. YOU should be the ones fixing it, not us.

ChaosAnimagic
09-19-2016, 06:18 PM
Why do we need to contact anything?? It's not our fail, it hi-rez fail. They need to fix that and contact us with excuses.

If you don't contact them, how are they going to know you're missing items?

Cause this only happens to less than 5% of ppls playing on Steam.

NatsumeHack
09-19-2016, 06:40 PM
Cause this only happens to less than 5% of ppls playing on Steam.

The Most vocal 5% I have ever seen.

xMasinAx
09-20-2016, 11:34 AM
Hi xMasinAx, what is your in-game player name?

Its same as my forum name

WaffleDestroyer
09-20-2016, 11:58 AM
I have a whole bunch of wins with barik. My support ticket has been put on 'researching' status for almost a day ago now by hi rez :(

QQ

Merkeperke
09-20-2016, 11:18 PM
Same here.
http://i.imgur.com/dcfZYQa.jpg
http://i.imgur.com/AIJvnPf.jpg
http://i.imgur.com/LU6kwib.jpg

UPD: Okay, it opened.
I checked steam cash (no errors). Then stopped service and log out from launcher.

SM0rc
09-21-2016, 09:00 AM
Same problem :/ win 5 games, no skin

NatsumeHack
09-21-2016, 11:22 AM
Might as well post this here.


Response Via Email (HiRezIsiah) 09/21/2016 10:32 AM
Greetings,

We have isolated the issue causing players to not receive the TF2 Barik skin after meeting the requirements.

A fix for this issue is scheduled to be deployed with the next patch release.

Any player that is still missing this skin after having met the requirements to earn it, will have the skin automatically unlocked on their account early next week when the patch goes live.

We thank you for your patience in this matter.

Best regards,
HiRezIsiah
Hi-Rez Studios Customer Support

wrtnsq
09-23-2016, 11:34 PM
You wants skin for free and says something about "they have to"?

penguinno1
09-24-2016, 05:50 AM
GUYS IT WILL BE RELASE ON PATCH 34 everyone ll get it